Effective Date: 26 February 2025
Last Updated: 26 February 2025
1. Introduction
Dofurs is committed to protecting your privacy and security. This policy explains how we collect, use, share, and protect information when you use our website and services.
2. Information We Collect
- Account information: name, email, phone number, and password.
- Pet profile data: breed, age, weight, vaccination records, and medical history.
- Booking details: service preferences, schedule, and instructions.
- Payment details: processed securely via Razorpay (card data not stored on our servers).
- Address and location details for home visits.
- Device, log, cookie, and analytics data (including Google Analytics and Meta Pixel).
3. How We Use Information
- To create accounts, process bookings/payments, and deliver services.
- To provide support and booking communications.
- To personalise and improve the platform experience.
- To run marketing campaigns and measure performance.
- To comply with legal obligations and prevent fraud/security abuse.
4. Sharing of Information
We do not sell personal information. We may share data with:
- Razorpay for payment processing.
- Google Analytics and Meta tools for analytics/advertising.
- Vets, groomers, and professionals fulfilling your bookings.
- Authorities when required by law, and during business transfers.
5. Data Retention & Security
We retain data as long as needed for active services, legal obligations, dispute resolution, and agreement enforcement. On valid deletion requests, we delete or anonymise personal data within 30 days unless retention is legally required.
Security controls include encryption in transit (SSL/TLS), access controls, secure storage practices, and regular monitoring.
6. Cookies & Tracking
We use essential, analytics, marketing, and functional cookies. You can manage cookies through browser settings, though some features may be affected.
7. Your Rights
- Access, correction, deletion, and consent withdrawal rights.
- Right to opt out of marketing communications.
- Requests can be sent to petcare@dofurs.in (response within 30 days).
8. Additional Provisions
- Children under 18: services are not directed to minors.
- Third-party links: governed by third-party policies.
- Policy updates: continued use indicates acceptance of revisions.
9. Grievance Officer & Contact
Company: Dofurs
Email: petcare@dofurs.in
Location: Dofurs, Bangalore, Karnataka 560100
Grievance complaints are acknowledged within 24 hours and targeted for resolution within 30 days. This policy is governed by Indian law, with courts in Bengaluru, Karnataka having jurisdiction.
